UPDATE: September 29, 2022
Charleston Management – Storm Preparedness
With the now Tropical Storm Ian affecting the Triangle area Friday, we are reaching out to you about preparing for the event of a power outage or storm damage.
When Ian hits our area, the likely result will be heavy rain (up to 4”) and winds gusting to 35-40 mph. While it will likely result in downed trees and roof leaks, please note contractors will not go out during heavy storms and winds. They will proceed once it is safe to do so.
Heavy rains overwhelm gutters and drainage systems. It is common to see gutters overflowing and temporary water pooling in neighborhoods during periods of heavy rain. This does not mean gutters and drainage is not functioning properly.
Please note, in most of our managed townhome communities the individual owners carry the hazard insurance for their townhomes not the HOA and should contact their insurer directly for storm related damage.
During the Storm:
- Avoid windows or glassed areas
- Avoid traveling as flash flooding is likely in a storm
- Tune in to the latest weather reports to stay informed
- If you experience roof leaks, trees down, wind damage or other maintenance emergencies, please contact our 24/7 Emergency line at 919-847-3003
- For electrical outages, contact your electric service provider for updates
- Duke Energy: Phone # 800-777-9898
- Piedmont Electric: Phone # 800-222-3107
HOW TO CONTACT CHARLESTON MANAGEMENT:
EMAIL: Send to your manager directly or contact email@example.com; non emergency
WEBSITE: You can email your manager directly or contact us by visiting https://charlestonmanagement.com/
Non-Emergencies: Please leave a message for your manager or in the general mailbox.
Emergencies (Tree blocking private road, etc.): Please select the emergency mailbox.
NOTE: Only true emergencies, where immediate service can be provided, will receive a response.
UPDATE: June 30, 2022 Charleston Management – Office will be closed Monday, July 4th in observance of Independence Day. Regular work hours will resume Tuesday, July 5th.
UPDATE: January 3, 2022 Charleston Management – Office Operations due to Pandemic
Our continued goal is to prevent virus spread to our staff, clients, and others. Due to the transmissible Omicron variant’s impact our modified office operations will continue.
Office The office will remain closed to visitors.
Remote Work To reduce in office density and virus spread staff members continue to work remotely multiple days each week. Email is encouraged and phones messages will be returned though response times may be longer due to increased volume. Where appropriate a video meeting may be scheduled.
Keys/Fobs for Pools and Amenities Keys and fobs will ONLY be issued by mail.
Dropbox outside office If you wish to deliver documents (NOT payments) to the office please use the dropbox on the side of the building.
Payments delivered to our office Dues/assessment payments are not accepted at the office – including the dropbox. Payments at our office unduly delay the processing and it is not considered received until processed by the bank.
Dues/Assessment Payments Please send payments directly to the bank at PO Box 98358, Raleigh, NC 27624. This should be done as well for ‘bill-pay’ (where the bank sends us your payment directly as a check).
Check your community website for alternative payment options such as Auto-draft which is free and is available to associations that pay dues monthly, quarterly and semi-annually.
Thank you for your understanding and patience. Please be safe.