Raleigh-Durham’s Premier Association-Focused Management Firm
Charleston Management is exclusively a homeowner association management firm. We do not participate in any other segment of the real estate industry – no leasing, sales or anything else – solely associations. This unique configuration allows us to work within our speciality without the distractions of non-core services, providing unparalleled quality to our clients.
Focusing within a single discipline has allowed Charleston Management to develop highly effective systems and protocols. We also utilize industry specific software to maximize productivity.
When you work with Charleston Management, you can expect the best. Our services are tailored to meet your needs. Find out more about full service HOA management, customized HOA management services and financial HOA management services for clients in Raleigh, Durham, Chapel Hill, Wake Forest and all surrounding areas.
We Make Managing Your Business & Administrative Efforts Convenient & Accessible
Every Charleston Management association is provided their own website to serve as the association’s business center. Within the password secured system, owners can view their account history, make an online payment, find out when trash pickup is, and review or download a copy of the governing documents. Board members, through various higher permission levels, may review current and archived contracts, along with violations and more.
The client-specific site also serves as the portal for our administration of the association. All communications, including letters and call logs, are stored within the system. We are also able to archive all meeting minutes, notices, contracts, financial reports, tax returns and more! This information is retained for an indefinite amount of time and is easily accessible by board members.
Already have a website? No problem. Charleston Management can link to it so that owners can toggle easily between the two. We’re prepared to offer residential HOA management services to associations in the Raleigh-Durham area and beyond that meet our clients’ specific needs.
Providing Client Service Administrators at the Front Lines of Contact
Tired of hearing automated voices? We are too. That’s why Charleston Management’s calls are answered by an in-office employee – not a voicemail system. Our team of Client Service Administrators is trained and provided with resources to assist callers at the initial point of contact.
Charleston Management is dedicated to providing the very best in residential HOA management service to the Raleigh, NC area. If the manager you need to reach is out of the office, your issue will still be addressed by a highly-qualified professional. Each of our managers have an assigned initial and secondary backup. We also maintain a management-only lockbox outside the amenity center as a fail safe for renters.
Looking for an HOA management company? Look no further. Charleston Management in Raleigh, NC is committed to providing quality service to reduce board member workload and increase owner satisfaction. Contact us to schedule a consultation for your property in Wake, Durham, Orange, Chatham, Granville, Franklinton, Johnston, Harnett, or Cumberland County.