Our Process: What Sets Us Apart from Other HOA Management Companies in Raleigh-Durham
Charleston Management Corporation, conveniently located in Raleigh, NC, is not your typical community management company. We offer a variety of services, including Residential HOA Management and Condominium HOA Management. Managing a property isn’t always easy, but Charleston Management is dedicated to the success of your association.
We’re proud to offer the following customer service solutions to our clients in order to achieve long-lasting results:
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Assistance at the point of contact. When you call Charleston Management, you’ll be greeted by a live, in-house Client Services Administrator who is trained to assist your needs.
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Online resources. Our site serves as a virtual helpdesk. Visit our FAQs or Instructional Videos, Sign Up for an Online Account, Pay Dues and View Payment History.
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Association website. Charleston Management provides every client their own password-secured, functional website. This assists in helping owners view association documents and payment history, as well as other information pertinent to special events or even trash pickup. Additionally, board and committee members have access to violation letters, contracts and much more.
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Financial. For our clients protection and ease of use, we have protocols for processing owner payments, paying bills and reviewing monthly financials. Budgets are dutifully drafted and taken through an internal multi-step review process before presentation to the Board.
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Manager backup. When your Manager is unexpectedly out, our established protocols are followed so that clients are not left in the dark by unreturned phone calls and emails.
Our staff has extensive experience working with the regulations of community associations in the Raleigh-Durham area, as well as accounting and compliance knowledge. When working with Charleston Management, you’ll know that your association will run more efficiently. The Charleston Difference lies in our processes, setting our business apart from competitors.
Our services are a powerful combination of wide-ranging resources and individual focus. Contact us for your full service HOA management needs. You can even use the link on the right to request a quote online! Charleston Management offers services in Raleigh, Durham, Cary, Chapel Hill, Wake Forest, Apex, Morrisville, Holly Springs, Creedmoor, Garner, Knightdale, Fayetteville, Franklinton, Mebane and beyond.
